Frequently Asked Questions

  

When are you open?

Our telephone line is open between 09:00 am and 9:00 pm Monday to Friday and 10:00 am until 13:00 pm on a Saturday. We endeavour to reply to all emails and social media enquiries during this time. If we are with a client, we will get back to you as soon as possible. Depending upon your location we are able to start a massage appointment anytime from 07:00 am until 20:30 pm Monday to Friday. Massages on a Saturday or Sunday are by request. Please get in touch to find out our availability.

How can I book?

All of our new clients will need a thorough health consultation prior to their treatment. This leads to receiving the most appropriate holistic massage therapy. The New Beginning appointments are slightly longer to reflect this ‘getting to know you’ time. To ensure that the Relaxologist is offering the right service for your needs, all of these bookings are made over the telephone. Please let us know if there is a preferred day/time to return your call, and we shall do our best to accommodate your request.

Regular clients will be given a password to use the online booking tool.

What if I don’t like my feet touched?

It is your massage and your time. You can choose which areas of your body will be focused on during your treatment so feel free to say at any point if there is something that you are not comfortable with.

Do you offer 4-handed massage?

Yes! For the ultimate massage experience you can have two massage therapists simultaneously providing a relaxing therapeutic massage. This level of indulgence is recommended for those who want to feel extra special and can be added to our 60 minute, Long Term Goals massage for an additional £45. Please get in touch to find out how you can reward yourself or a loved-one with this delightful massage experience.

Do you offer corporate massage?

Yes. We are able to set up a clothed seated massage area within the workplace or maybe you would prefer to offer monthly massage as part of your staff reward scheme. Please get in touch to talk about your requirements.

Can I go to the toilet during a treatment?

Yes of course. Did you also know that as the body engages in its ‘rest mode’ during a massage, that you may notice your stomach starting to rumble or that you need to pass wind? Don’t worry, this is normal and a great indicator that you are really relaxed.  

 

There are so many types of massage, what do you offer?

Each of our massages are individually tailored to include aspects that would be most appreciated by each individual client. We base this on Swedish Deep Tissue Massage and can incorporate various vibration and remedial techniques as and when required. We feel that there is a benefit to incorporating Rhythm and movement into each massage. This can work well to allow the whole of your body to be present in the moment and to ground you again at the end of your massage. This may include stretching and unwinding the limbs during a back massage for example. Please discuss this with your therapist at any point if you wish.

 

How do you accommodate the Neuro-Diverse community?

For all of our clients including those with additional needs, we can give a massage in a silence, using unscented oils, with low level lighting. We can offer the use of an eye pillow to block out any light, a weighted blanket and for a chaperone to be present if this feels more comfortable. We have experience working with clients who have sensory difficulties and many have enjoyed a relaxing massage after desensitising the skin by using a light gentle brushing technique. A clothed massage is also available.
 

I find it hard to get up and down from my own bed, will I be comfortable?

We can bring a footstool upon request. Your therapist will be there if you wish, to help you to get on and off the massage table, whilst you maintain your dignity with covers and drapes. Our carbon fibre table is strong yet comfortable with it’s extra depth Dunlopillo® padding.

Payment

All treatment requires payment-in-full on the day of your appointment. The ideal way to pay is by bank transfer. We can send an invoice at the time of booking. Please set up the BACS payment ‘new payee’ account details in advance as payment confirmation will be checked prior to your therapist’s arrival. Our bank details will be sent to you in your confirmation email.

The Relaxologist also accepts cheques. We do have a card machine for your convenience, however please note that depending upon your location there is not always sufficient internet connectivity to complete the transaction. In which case we respectfully ask that you have the cash available as an alternative. Payment is ideally taken at the start of your appointment, so that you are able to continue to relax uninterrupted after your treatment.

Cancellations

We require 3 business days notice of cancellation, this does not include a Sunday or Bank Holidays. If you are unable to keep your initial appointment and a new time is arranged we will waver the 50% cancellation fee that will otherwise be charged.

Concessions  

The Relaxologist offers a number of concessionary slots at a negotiated rate for those with a low-income. Please get in contact with us if you are in this situation, we will always encourage you to make your health and well-being a priority even during difficult times.  

 

How do I know that the Relaxologist is properly registered and insured?

The Relaxologist is accredited by The Complementary and Natural Healthcare Council (CNHC), and The Federation of Holistic Therapists (FHT). They ensure that massage therapists provide sufficient insurance cover and that their qualifications have met the Massage Training Institute (MTI) standards in respect to Massage and Anatomy, Physiology and Pathology. A condition of registration is that a current First Aid Certificate is held along with undertaking Continuing Professional Development (CPD). Each year a number of CPD hours are required to be completed and recorded centrally to ensure that your registered therapist is making an active investment to maintain their skills and competency as a clinician.

Professional development subjects covered by the Relaxologist recently, have included Onclogy Massage, Indian Head Massage, Myofascial Release, Hands-Free massage, the Neuroscience of Trauma, and counselling skills.

Are you compliant with the General Data Protection Regulation 2016/679 (GDPR)?

Yes, and rightly so, your data privacy is important to us. We will never sell-on your private history or contact details. The Relaxologist is registered with the Information Commissioner’s Office, so all of your data and personal information will be looked after, carefully, in line with our Privacy Policy.

Who is to thank for the pictures used on this website?

Photography is provided with thanks to Apiam and  Jared Chambers

Why is a massage bed called a table?

Good question, if you know the answer please let us know! The best way to contact us is on the phone or via our Facebook page. If you need some bedtime reading material, you can find out more about the history of massage tables here.